Your Questions, Answered

Shop page, add desired items to your cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information. You\'ll receive an order confirmation email shortly after successful payment.', keywords: ['order', 'place an order', 'checkout'] }, { category: 'Ordering & Shipping', question: 'What are your shipping options and costs?', answer: 'We offer various shipping options to accommodate your needs, including standard and expedited services. Shipping costs are calculated at checkout based on your location and chosen shipping method. We strive to process orders within 1-2 business days. For more details, please refer to our Terms & Conditions.', keywords: ['shipping', 'delivery', 'costs', 'options'] }, { category: 'Ordering & Shipping', question: 'How can I track my order?', answer: 'Once your order has shipped, you will receive an email with a tracking number and a link to the carrier\'s website. You can use this number to monitor the status and estimated delivery date of your package.', keywords: ['track order', 'tracking number', 'delivery status'] }, { category: 'Product Information', question: 'Are your products all-natural?', answer: 'At Puresense, we are committed to providing high-quality products. Many of our products utilize natural ingredients, and we prioritize transparency in our sourcing. Please check individual product pages for detailed ingredient lists and certifications. For example, explore our Supplements or Skincare lines.', keywords: ['natural', 'ingredients', 'organic', 'product quality'] }, { category: 'Product Information', question: 'Do you offer products for specific dietary needs?', answer: 'Yes, we understand diverse dietary requirements. We offer a range of products that are vegan, gluten-free, or free from common allergens. Look for specific labels and descriptions on each product page to ensure it meets your dietary needs. Our Vitamins & Minerals section often highlights these options.', keywords: ['dietary needs', 'vegan', 'gluten-free', 'allergens'] }, { category: 'Product Information', question: 'How do I choose the right product for me?', answer: 'Choosing the right product depends on your individual health goals and preferences. We provide detailed descriptions, ingredient lists, and usage instructions on each product page. We also have a Blog / Insights section with articles and guides that can help you make an informed decision. For personalized advice, consider consulting a healthcare professional.', keywords: ['choose product', 'product selection', 'guidance'] }, { category: 'Returns & Refunds', question: 'What is your return policy?', answer: 'We want you to be completely satisfied with your Puresense purchase. If for any reason you are not, you may return most new, unopened items within 30 days of delivery for a full refund. Please review our full Terms & Conditions for detailed return instructions and any exceptions.', keywords: ['return', 'refund', 'policy', 'exchange'] }, { category: 'Returns & Refunds', question: 'How long does a refund take?', answer: 'Once we receive your returned item, we will inspect it and process your refund. Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider. You will be notified via email once your refund has been processed.', keywords: ['refund timeframe', 'refund duration', 'processing refund'] }, { category: 'General Questions', question: 'How can I contact customer service?', answer: 'Our customer service team is here to help! You can reach us by email at or by phone at during our business hours. Visit our Contact Us page for more details.', keywords: ['contact', 'customer service', 'support', 'email', 'phone'] }, { category: 'General Questions', question: 'Do you offer wholesale or bulk purchasing?', answer: 'Yes, we do offer wholesale and bulk purchasing options for businesses and practitioners. Please contact our sales team directly with your inquiry, and we will be happy to provide you with more information and pricing.', keywords: ['wholesale', 'bulk', 'reseller', 'business'] }, { category: 'General Questions', question: 'Is my personal information safe with Puresense?', answer: 'Protecting your personal information is a top priority for us. We use secure encryption and follow strict data protection protocols to ensure your data is safe. Please read our Privacy Policy to understand how we collect, use, and protect your information.', keywords: ['privacy', 'security', 'data protection', 'personal information'] } ], openIndex: null, filteredFaqs: [], init() { this.$watch('searchQuery', () => this.filterFaqs()); this.filterFaqs(); }, filterFaqs() { if (this.searchQuery === '') { this.filteredFaqs = this.faqs; } else { const query = this.searchQuery.toLowerCase(); this.filteredFaqs = this.faqs.filter(faq => faq.question.toLowerCase().includes(query) || faq.answer.toLowerCase().includes(query) || faq.category.toLowerCase().includes(query) || faq.keywords.some(keyword => keyword.toLowerCase().includes(query)) ); } }, toggle(index) { this.openIndex = this.openIndex === index ? null : index; } }">